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1. How about our after-sales service?
ZFY exclusive overseas engineers on-site service.
24-hour telephone line and video conference are available for any questions.
We have an experienced team of service technicians for work-hard solutions.
2. Can you supply the relevant documentation?
Of course, we can provide most documentation including Certificates of Analysis /Conformance; Product quality certificates; BL; CO, and other export documents where required.
3. What is the average lead time?
Actually, We have a lot of standard machine tools in stock in order for faster delivery, and they can be shipped within 3 days once confirmed the order. For mass production, the lead time is 15-25 days. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases, we will try to accommodate your needs. In most cases, we are able to do so.
4. What kinds of payment methods do you accept?
You can make the payment to our bank account by TT, LC at sight, and LC after sight. Such as 30% deposit in advance, 70% balance against the copy of B/L but open to negotiation.
5. What is the product warranty?
We warranty our materials and workmanship. Our commitment is to your satisfaction with our products. In warranty or not, it is the culture of our company to address and resolve all customer issues to everyone's satisfaction.
6. Do you guarantee safe and secure delivery of products?
Yes, we always use high-quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature-sensitive items. Specialist packaging and non-standard packing requirements are provided by us for free.
7. How about the shipping fees?
The shipping cost depends on the way you choose to get the goods. Express is normally the quickest but also the most expensive way. Sea freight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of the amount, weight, and way. Please contact us for further information.
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