Guangzhou Baicheng Digital Equipment Co., Ltd. was established in the picturesque Panyu District of Guangzhou City, renowned for its convenient transportation and captivating environment. Specializing in digital inkjet printers, our company boasts extensive expertise in the inkjet printing industry. Our premier product line includes UV flatbed printers, UV roll-to-roll printers, UV cylinder printers, solvent inkjet printers, eco-solvent inkjet printers, as well as DTF and DTG printers. With a steadfast commitment, we have made significant contributions to the advancement of global printing technologies.
To ascend to the pinnacle of international standards and set new industry benchmarks, we have integrated top-tier talent and cutting-edge technology. Our machine designs are crafted by a prestigious Japanese design team, with research and development spearheaded by Korea's finest experts. Utilizing leading domestic board card companies, we are dedicated to producing the most stable and vibrant printing equipment, ensuring seamless production for our customers. We pledge to deliver world-class products, premier solutions, and exceptional after-sales service. Our corporate production philosophy is grounded in innovation and efficiency. Our service philosophy prioritizes resolving customer issues, while our development philosophy aims to guide industry trends and establish new standards.
Furthermore, we are vigorously developing new products to cater to diverse requirements. Our company employs a marble platform and infrared inspection equipment to meticulously control product quality. Upholding the business principle of mutual benefits, we have earned a stellar reputation among our clientele through professional services, superior products, and competitive pricing. We warmly invite both domestic and international customers to collaborate with us for shared success.
Q: I'm not familiar with your company. How can I trust you?
A: At Guangzhou Baicheng Digital Equipment Co., Ltd, we take pride in our extensive sales and after-sales services. For nearly 20 years, we've been providing top-tier UV Printers, Eco Solvent Printers, Solvent Printers, and Digital Textile Printers. Our reputation extends across 124 countries, with a solid customer base exceeding 3000 worldwide. Proudly, we are a Gold Supplier, reflecting our commitment to excellence and trustworthiness.
Q: What are the payment options? Can I use a credit card?
A: We offer a variety of payment methods for your convenience: Ali Trade Assurance, credit card payments (via Ali Trade Assurance), bank transfers, Telegraphic Transfer (T/T) payments, Western Union, and Money Gram.
Q: How soon can I expect to receive my order?
A: Once we receive your deposit or full payment, we will arrange delivery within 5 to 7 working days. Shipping typically takes 3 to 5 days by air and 7 to 40 days by sea, depending on your location.
Q: What is the process of receiving my order? Is shipping safe?
A: After placing an order with us, we will organize shipping via sea or international express services like DHL, FedEx, TNT, and UPS. Rest assured, your goods will be handled with utmost care. Additionally, we purchase insurance for added security.
Q: How can I obtain the tracking number for my shipment? How do I contact the carrier?
A: After shipping your items, we will provide you with the Bill of Lading or a tracking number. You can then track your shipment online in real-time using your phone or computer.
Q: What if I don't know how to install the machine?
A: We offer comprehensive support for machine installation. Our skilled engineers, proficient in English, can travel to your country to install the machine and provide training. Alternatively, you are welcome to visit our factory for free training. We also provide installation manuals, videos, and online support to ensure you can operate the machine efficiently.
Q: What is your Warranty Policy?
A: We offer a 1-year warranty on our products. If any electronic parts fail within this period, we will provide replacement parts at no cost and assist with their installation. Even after the warranty expires, we continue to offer free technical support. While replacement parts will no longer be free post-warranty, we ensure lifelong after-sales service. Our commitment to quality remains steadfast, and we adhere to high production standards while maintaining affordable prices. Additionally, we supply spare parts and various inks including Eco Solvent, solvent, UV, pigment, and sublimation inks, alongside other advertising-related products.
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